Refund
Policy.

1. Our Approach

Aros isn't a course you download and forget about. It's a live, structured mentorship with real people on the other side — mentors who prepare for your sessions, staff who manage your progress, and a curriculum built specifically around your goals.

When you enroll, that investment of time and resources begins immediately. Mentor schedules are arranged, your cohort is structured, and your program is activated. That's why our refund policy is what it is — not to be punitive, but because what we deliver has real cost on our end from the moment you join.

We ask that you treat the decision to enroll with the same seriousness we treat the decision to accept you.

2. Our Refund Position

Once your enrollment is confirmed and payment has been processed, program fees are non-refundable. This applies regardless of how far into the program you are when a request is made.

We understand that life changes — circumstances shift, priorities move, and sometimes the timing just doesn't work out. We genuinely empathize with that. But because our programs involve committed mentor relationships and structured cohorts, we aren't in a position to issue refunds once that commitment is underway.

Refunds are not available for reasons including:

• —A change of plans or priorities after enrollment
• —Not engaging with or completing sessions and modules
• —Personal schedule conflicts that arise after joining
• —Choosing to pursue other education or opportunities
• —Feeling the program isn't the right fit after it has begun
• —Technical issues on the member's end

3. When We Can Help

There are a small number of situations where we have flexibility. We want to be clear that these are genuine exceptions — not a workaround to the policy — and each one is handled personally on a case-by-case basis.

To raise any of these situations, contact us at support@aros.institute within 7 days of the event, with any relevant documentation. We'll respond thoughtfully.

4. Withdrawing Early

If you decide the program isn't right for you after it's started, we'd encourage you to speak with your mentor or our team first — often what feels like a reason to quit is something we can work through together.

If you do choose to withdraw, we understand and respect that decision. Please let us know rather than simply disappearing — it allows us to close your enrollment properly and ensures your record with Aros is in good standing for any future programs. No refund will be issued for voluntary withdrawal, but we'll always treat you with respect.

5. Payment Plans

If you enrolled on a payment plan, your remaining installments are still owed in full even if you withdraw or stop participating. The payment plan is an agreement independent of your engagement level — it's tied to your enrollment, not your completion.

If you're experiencing financial difficulty, please reach out before missing a payment. We'd rather find a solution together than have it escalate.

6. Billing Disputes

If you believe a charge is incorrect or have a billing concern, please contact us directly at support@aros.institute before initiating a dispute with your bank or card issuer. We respond to billing inquiries within 3 business days and will work to resolve any legitimate issue promptly.

Initiating a chargeback without first contacting us makes resolution significantly harder for both parties. We ask that you give us the opportunity to address your concern directly.

7. Before You Enroll

We never want anyone to feel like they made a decision they weren't ready for. If you have questions about a program, about the time commitment, or about whether Aros is the right fit for where you are right now — ask us before you apply.

The application process exists partly for this reason. It's a chance for both of us to make sure the fit is right before any money changes hands. Once you're enrolled, this policy is in effect — so we'd rather have the honest conversation upfront.