Privacy Policy.

1. Overview

This Privacy Policy explains how Aros Hair Institute LLC ("Aros," "we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you visit our website at arosmentorship.com (the "Site"), take a quiz or request a guide, submit an application, or enroll in any of our programs.

"Aros" in this Policy includes Aros Hair Institute LLC and brands owned by or under common ownership with it (our "Affiliated Brands"), which may include future product lines such as hair care products.

By using our Site or submitting any information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.

We are committed to handling your personal data with care, transparency, and respect. We do not sell your information to third parties.

2. Information We Collect

We collect information you provide directly to us, including:

Application Information: When you apply to a program, we collect your name, email address, phone number, date of birth, location (city and state), years of experience, current role or employment setting, program interest, goals, challenges, and any other information you provide in your application.

Account Information: If you are accepted and enroll, we collect account credentials (username and password), payment information (processed securely via our payment provider), and program progress data.

Quiz & Guide Data: If you take our assessment quiz or request a free guide, we collect your name, email address, and your quiz answers.

Communication Data: Any messages, emails, or correspondence you send to us.

Automatically Collected Data: When you visit our Site, we may automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site through standard web technologies such as cookies and server logs.

We do not collect: Social Security numbers, government-issued ID numbers, financial account information beyond what is necessary to process program payments, or sensitive health information.

3. How We Use Your Information

We use the information we collect for the following purposes:

Program Operations: To review your application, communicate decisions, onboard accepted applicants, deliver program content, schedule mentorship sessions, and track your progress through the curriculum.

CRM & Communication: We store your contact information and application data in our Customer Relationship Management (CRM) system to manage our relationship with you — including follow-up communications, application status updates, enrollment coordination, and ongoing program support. We use this system to ensure you receive timely, relevant communication throughout your experience with Aros.

Transactional Emails: To send you application confirmations, acceptance or rejection notices, enrollment details, payment receipts, session reminders, and other communications necessary to deliver our services.

Marketing (with consent): If you opt in — by checking the marketing box on an application, requesting a free guide, or otherwise agreeing to hear from us — we may send you marketing about programs, resources, offers, events, and products from Aros and our Affiliated Brands, including new brands and product lines we launch (for example, hair care products). Every marketing email identifies the sender, includes our physical mailing address, and contains a working unsubscribe link. You may unsubscribe at any time and we honor opt-outs promptly (see "Marketing Communications & Your Choices" below).

Site Improvement: To understand how visitors use our Site and to improve its content, performance, and functionality.

Legal Compliance: To comply with applicable laws, respond to legal requests, and protect the rights and safety of Aros, our staff, and our members.

4. CRM & Data Storage

Your personal information is stored in a secure CRM (Customer Relationship Management) platform used to manage applicant and member records. This system is used by authorized Aros staff only and is protected by industry-standard security measures including encryption at rest and in transit.

Data stored in our CRM includes: your name, contact information, application responses, enrollment status, program tier, session notes (non-medical), and communication history with Aros staff.

We retain your data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. If you request deletion of your data (see Section 9), we will remove your personally identifiable information from our active systems within 30 days, subject to any legal retention requirements.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

We may share your information with:

Affiliated Brands (our corporate family): We may share your information among Aros Hair Institute LLC and our Affiliated Brands — brands owned by or under common ownership with Aros, including new brands and product lines we launch in the future (for example, hair care products). Affiliated Brands use your information consistent with this Privacy Policy, including to offer you products and services we believe will interest you if you have opted in to marketing. A single unsubscribe stops marketing from Aros and all Affiliated Brands.

Service Providers: Trusted third-party companies that help us operate our business, including our CRM provider, email delivery service, payment processor, and website hosting provider. These parties are contractually obligated to protect your information and may only use it to provide services on our behalf.

Mentors: If you are enrolled in an Advanced Mentorship program, relevant information (your name, program details, and goals) is shared with your assigned mentor to facilitate your sessions. Mentors are bound by confidentiality obligations.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Aros, our members, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Marketing Communications & Your Choices

What we send: With your consent, we send marketing emails about Aros programs, resources, offers, and products from Aros and our Affiliated Brands. Separately, we send transactional and relationship emails (application confirmations, receipts, account and program notices) that are necessary to provide our services — those are not marketing and continue while you have an account or pending application.

Every marketing email includes: accurate sender identification ("Aros Hair Institute"), a truthful subject line, our physical mailing address, an explanation of why you're receiving it, and a working unsubscribe link.

Unsubscribing: Click "unsubscribe" in any marketing email (including the one-click option supported by most inboxes) or email us at hello@arosmentorship.com. Opt-outs are recorded immediately in our suppression list and honored across Aros and all Affiliated Brands. You can rejoin at any time by opting in again (for example, by requesting a guide or checking the marketing box on a new application).

Text messages (SMS): We do not currently send marketing text messages. If we introduce SMS in the future, we will only text you with your separate, express written consent as required by the Telephone Consumer Protection Act (TCPA) and applicable FCC rules, and every message will include opt-out instructions (e.g., "Reply STOP").

7. Cookies & Tracking Technologies

Our Site uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors interact with our content.

Essential Cookies: Required for the Site to function, including session management and security features. These cannot be disabled.

Analytics Cookies: Used to understand traffic patterns, page performance, and visitor behavior in aggregate. This data is anonymized and does not identify you personally.

Preference Cookies: Used to remember your choices and settings on the Site.

You can control cookie settings through your browser preferences. Disabling non-essential cookies will not affect your ability to access our Site, though some features may function differently.

We do not use cross-site advertising trackers or sell cookie data to third parties.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. These measures include:

• Encrypted data transmission (HTTPS/TLS)
• Encrypted storage for sensitive data
• Access controls limiting who can view personal data
• Regular review of our data handling practices

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at hello@arosmentorship.com.

9. Your Rights & State Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

Access / Know: Request a copy of the personal information we hold about you and how we use and share it.

Correction: Request that we correct inaccurate or incomplete information.

Deletion: Request that we delete your personal data. We honor verified deletion requests by permanently removing your records from our active systems, subject to information we must retain by law or for legitimate business purposes (e.g., records of completed transactions).

Opt-Out of Marketing: Unsubscribe from marketing at any time via the link in any marketing email or by contacting us. Opt-outs apply across Aros and all Affiliated Brands.

Data Portability: Request that your data be provided in a structured, commonly used format.

Non-Discrimination: We will never deny services, charge different prices, or reduce quality because you exercised a privacy right.

State-specific rights (US): If you reside in California (CCPA/CPRA), Colorado, Connecticut, Texas, Virginia, or another state with a comprehensive privacy law, you may have some or all of the rights above, plus the right to opt out of "sales" of personal information, "sharing" for cross-context behavioral advertising, and targeted advertising. We do not sell your personal information and do not share it for cross-context behavioral advertising. Sharing among our Affiliated Brands is disclosed in Section 5 and covered by a single opt-out. You may also have the right to appeal a decision we make on a rights request by replying to our response.

How to exercise your rights: Email hello@arosmentorship.com from the address associated with your data (or provide enough information for us to verify your identity). We respond within the timeframe required by your state's law — and in any case within 30 days. An authorized agent may submit a request on your behalf with proof of authorization.

If you are located in the European Economic Area (EEA) or United Kingdom, you may have additional rights under GDPR. Please contact us for details.

10. Minors

Our programs and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it promptly. If you believe a minor has submitted information to us, please contact us at hello@arosmentorship.com.

11. Third-Party Links

Our Site may contain links to third-party websites or platforms (such as social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our Site.

Your continued use of the Site after any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Aros Hair Institute LLC Email: hello@arosmentorship.com

We take privacy inquiries seriously and will respond promptly.